Frequently asked questions

Refunds are handled according to the individual seller’s policies and the circumstances of each order. EggBay reserves the right to review disputes and assist with marketplace-related issues when appropriate.

EggBay reserves the right to suspend accounts, remove listings, hold payouts, or take other actions against sellers who violate marketplace standards or engage in fraudulent activity.

Buyers should first contact the seller directly to attempt to resolve the issue. If a resolution cannot be reached, EggBay may review disputes involving damaged shipments, fraudulent activity, or marketplace policy violations.

Return eligibility depends on the individual seller’s policies and the type of item purchased. Due to the nature of certain products — including hatching eggs, live animals, perishable goods, and handmade items — some purchases may not be eligible for return. Buyers should carefully review seller policies before purchasing.